Terminal 5 at Chicago O’Hare International Airport, which was inaugurated in 1993, has been serving Illinois. The terminal has been heavily used by the major airlines, namely United Airlines and Qatar Airways. When talking about the biggest attraction of ORD Airport, Terminal 5 comes first.
Covered by a massive area ofthe size of a football field, and provided with the most gates for any concourse, the O’Hare International Airport Terminal 5 amazed the travelers and the aviation industry with its 35 non-sequential gates. And that is the reason for its enormous building, which is very well connected by different modes of transport for convenient passage in and out of the terminal.
Moreover, this terminal offers amenities such as dining, parking, lounges, and more to support arriving and departing passengers.
Chicago O’Hare International Airport (ORD) Terminal 5 Guide
ORD (O’Hare) Airport Terminal 5 opened in 1993. It was initially known as the International Terminal. The reason was that this was the terminal for all international arrivals and departures. Even before this terminal was built, international flights were temporarily moved to Terminal 4. Airlines such as Delta, Frontier, and Air India also use it to offer flights to New York, Rome, and other destinations.
When it comes to services, O’Hare Airport Terminal 5 offers dedicated parking, an airlines lounge, restaurants, shops, and ATMs. The terminal complex is separate from the rest of the terminals but remains readily accessible via public and ground transportation. People can take the ATS (Airport Transit System), a taxi, or a shuttle to/from this terminal.
The Terminal also houses the only US Customs and Border Protection facilities at the Chicago Airport. A few facts about the airport and the terminal have been summarized in the table below:
| Terminal | Terminal 5 |
| Founded in | 1993 |
| Type | Public |
| Hub of | United Airlines |
| Address | 10000, W Balmoral Ave, Chicago, IL 60666, United States |
| Phone Number | (800) 832-6352 |
| Official Website | www.flychicago.com |
Social Media
- Facebook: https://www.facebook.com/fly2ohare/
- X: https://twitter.com/fly2ohare
- YouTube: https://www.youtube.com/user/ChicagoAviationDept
- Instagram: https://www.instagram.com/fly2ohare/
- Flickr: https://www.flickr.com/photos/fly2ohare/albums
Chicago O’Hare (ORD) Terminal 5 Airlines
Starting from Terminal 5, various air operators operate flights for their passengers. At O’Hare Terminal 5, more than 40 of these airlines operate flights from various gates. Airlines use these terminals for either arrival or departure operations, while others use them for all their operations.
To learn more about these airlines, refer to the table below:
| Airlines | Operations at the Terminal |
| Aeromexico | Arrivals/departures |
| Air India | Arrivals and departures |
| Air Serbia | Arrivals, departures |
| Air France | Arrivals/departures |
| Air New Zealand | Departures, arrivals |
| All Nippon | Arrivals |
| British Airways | Arrivals and departures |
| Austrian Airlines | Arrivals/departures |
| Delta and Delta Shuttle | Arrivals, departures |
| Copa Airlines | Departures and arrivals |
| Contour Airlines | Arrivals and departures |
| Cathay Pacific Airlines | Arrivals and departures |
| EVA Air | Arrivals and departures |
| Denver Air Connections (Key Lime Air) | Arrivals and departures |
| Finnair | Arrivals and departures |
| Etihad Airways | Arrivals and departures |
| Emirates | Arrivals and departures |
| Ethiopian Airlines | Arrivals and departures |
| Iberia Airlines | Arrivals |
| Frontier Airlines | Arrivals and departures |
| ITA Airways | Arrivals and departures |
| Icelandair | Arrivals and departures |
| Japan Airlines (JAL) | Arrivals |
| LOT Polish Airlines | Arrivals and departures |
| Korean Airlines | Arrivals and departures |
| KLM Royal Dutch | Arrivals and departures |
| Qatar Airways | Arrivals and departures |
| Lufthansa | Arrivals |
| SWISS | Arrivals and departures |
| Royal Jordanian | Arrivals and departures |
| Southwest Airlines | Arrivals and departures |
| Scandinavian Airlines (SAS) | Arrivals and departures |
| Turkish Airlines | Arrivals and departures |
| Sun Country | Arrivals and departures |
| TAP Air Portugal | Arrivals and departures |
| Volaris Airlines | Arrivals and departures |
| United Airlines | International arrivals |
| Viva Aerobus | Arrivals and departures |
| WestJet Airlines | Arrivals and departures |
O’Hare International Airport (ORD) Terminal 5 Baggage Claim
There are a total of 9 baggage claim counters at Terminal 5 of the O’Hare International Airport. Passengers can use the map to locate baggage claim carousels 1-9.
Remember that all airlines operating from this terminal also offer designated baggage counters. For details regarding that, one just has to access the help desk of their respective airlines. Additionally, one may call (773) 894-9111 in an emergency regarding their baggage.
O’Hare Airport Terminal 5 Lost & Found
At O’Hare International Airport Terminal 5, various agencies handle lost-and-found matters. If passengers need to locate a lost/missing item, they should go to the nearest organization or agency.
If the traveler does not know where they last saw the item, it is appropriate to contact the relevant authorities independently. Below are the contact details to reach out to lost and found inquiries at ORD airports:
| Organization | Contact Details |
Airport Transit System or ATS | Call(773) 601-1817Emaillost@ohareats.com |
Parking Facilities | For Keys (Standard Parking)(773) 686-7530Other Items (Chicago Police)(773) 686-2385 |
| Food and Restaurant Services | (773) 377-7804 |
| Custom Area (Terminal 5) | (773) 686-3157 |
Rental Cars | Multi-Modal Facility(773) 462-9515 |
| Hudson News | (773) 686-7535 |
| Terminal’s Public Areas | (773) 686-2385 (Chicago Police) |
| Security Lines and TSA Checkpoints | (773) 377-1210 |
| Airlines, Gate Areas, and Ticketing Counters | Contact the concerned operator |
O’Hare Airport Terminal 5 Lounge
O’Hare Airport has many lounges where passengers can rest before, after, or between flights. Most lounges located at Terminal Number 5 are airline lounges. This indicates that customers must be members or meet specific criteria to access lounge services.
The table below contains information on the lounges that are provided:
| Lounges/Airlines | Location | Contact Details |
| Delta Sky Club | Gare M13 | (800)221-1212 |
| British Airways Lounges | Near Gate M17 | – |
| SAS Lounge | Near Gate M19 | – |
| Swissport Lounge | Gate M13 | – |
O’Hare Terminal 5 Food & Beverage Concessions
The ORD Terminal 5 includes different food and beverage outlets. Both departures as well as arrivals passengers can avail themselves of them and have food of their choice. If a passenger wants to eat healthy food or something else, there are all types of options available at the airport.
Further information about the food outlets or beverage points in the new O’Hare Terminal 5 has been provided below:
| Outlet Name | Location | Open Hours |
| Big Bowl | Gate M11, Concourse M | 9:00 A.M. to 9:00 P.M. Daily |
| Canteen Healthy Snacks – Vending Machine | Gate M11, Concourse M | 24/7 |
| Farm2Air Market | Gate M4, Concourse M | 4:30 A.M. to 8:30 P.M. Daily |
| Garrett Popcorn Cart Kiosk | Gate M10, Concourse M | 8:30 A.M. to 9:00 P.M. Daily |
Goddess on the Go | Gate M9, Concourse MGate M27, Concourse M | 4:00 A.M. to 9:00 P.M. Daily6:00 A.M. to 8:30 P.M. Daily |
| McDonald’s | Baggage Claim Area, Concourse M | 5:00 A.M. to 9:00 P.M. Daily |
Nuts on Clark | Arrivals | 2:00 P.M. to 7:00 P.M. (Monday-Friday) 8:00 A.M. to 5:00 P.M. (Saturday-Sunday) |
| R.J. Grunts Burgers & Fries | Gate M16, Concourse M | 8:00 A.M. to 10:00 P.M. Daily |
| Sparrow Coffee | Gate M6, Concourse M | 5:30 A.M. to 9:00 P.M. Daily |
| The Goddess and Grocer | Pre-Security/Ticketing | 5:00 A.M. to 10:00 P.M. Daily |
| The Protein Bar Kiosk | Near Gate M13 | 6:00 A.M. to 9:00 P.M. from Monday to Friday |
| Tortas Frontera by Rick Bayless | Gate M18, Concourse M | Bar: 6:00 A.M.-10:00 P.M.Dining: 6:00 A.M.-9:00 P.M. |
| Wow Bao | Gate M16, Concourse M | 10:00 A.M. to 8:00 P.M. Daily |
| Bar Siena | Gate M34 | 8:00 A.M. to 9:00 P.M. Daily |
Burger King | Gate M11, Concourse M | 5:00 A.M. to 10:00 P.M. (Tuesday-Friday) 6:00 A.M. to 10:00 P.M. (Saturday-Monday) |
| Dunkin Donuts | Gate M16, Concourse M | 24/7 |
Farmer’s Fridge – Vending Machine | Gate M21, Concourse MGate M8, Concourse MTicketing Area, ArrivalGate M25, Concourse MGate M9, Concourse M | 24/7 |
| Garrett Popcorn Shops | Gate M18, Concourse M | 8:00 A.M. to 9:00 P.M. Daily |
| Hub 51 | Gate M16, Concourse M | 6:00 A.M. to 11:00 P.M. Daily |
| Metropolis Coffee – Kiosk | Gate M30, Concourse M | 5:00 A.M. to 9:00 P.M. Daily |
| Pepsi – Vending Machine | Gate M37, Concourse M | 24/7 |
| Six Points Market | Gate M29, Concourse M | 6:00 A.M. to 8:00 P.M. Daily |
| Sprinkles Cupcake – Vending Machine | Near Gate M14 | 24/7 |
| The Hampton Social | Near Gate M5 | 6:00 A.M. to 9:00 P.M. Daily |
Tocco | Gate M11, Concourse M | Bar: 7:00 A.M.-8:00 P.M.Dining: 12:00 A.M.-8:00 P.M. |
| Urban Olive | Gate M16, Concourse M | 10:00 A.M. to 10:00 P.M. Daily |
ORD Terminal 5 Retail Concessions
At Terminal 5 at ORD, there are several retail shops available to flyers/visitors like you. If you wish to purchase an accessory or gift item, you can find it all in one place. However, there is a specified opening period and a location for each of these shops, which you need to know. All the shopping stores are located at Concourse M.
The following table describes the features and details regarding retail concessions at Terminal 5 of the Chicago airport:
| Shopping Store | Open Hours | Products/Services |
| Polly Pocket (Mattel) – Vending Machine (M14) | 24/7 | Dolls Playsets |
| Brookstone(M11) | 6:00 A.M. to 9:00 P.M. | Travel-related items, Gifts, Electronics, Accessories |
| Wolford – Vending Machine | 24/7 | Innovative fabrics, Legwear, Lingerie, Bodywear |
| Premium Sound – Vending Machine(M18) | 24/7 | Travel accessories, Electronic items, Sound systems |
| DufryM16M20 | 6:00 A.M. to 11:30 P.M.9:30 A.M. to 9:30 P.M. | International cosmetics, Fragrances, Liquor, Tobacco, International confectionery, Fashion accessories |
I Love Chicago(M11) | 8:00 A.M. – 9:00 P.M. | Jewelry, Apparel, and Fashion Accessories, Prints and paintings, Sculptures, Ceramic pottery, Mosaic/mixed media |
| Evolve(M14) | 24/7 | Snacks, Beverages, Electronics, Books, Gifts, Accessories |
InMotion(M29) | 8:30 A.M. to 4:30 P.M. | Headphones, Portable power Accessories, MP3 players, Digital cameras, Camcorders |
| Lego – Vending Machine(M18) | 24/7 | Seasonal products, Toys, Accessories, Gifts |
Hudson Wall Shop(M21) | 8:00 A.M. to 8:00 P.M. | Chicago-themed gifts, Fashionable range of apparel, Travel merchandise, Books, Accessories |
Hudson News and Gifts(M20 and M18) | 8:00 A.M. to 9:00 P.M. | Chicago-themed gifts, Fashionable range of apparel, Travel merchandise, Books, Accessories |
ORD Terminal 5 Other Services & Facilities
Terminal 5 at ORD Airport provides access to a range of services and facilities needed by air travelers. Travelers and visitors can use it for a pleasurable experience of air travel or visiting. These services include ATMs, currency exchange, and so on.
To get an idea of the services available, see the table below.
| Service Type | Location | Open Hours |
ATMs | Gate M18, Concourse MTicketing Level, Concourse M | — |
Mother’s Room | Gate M20, Concourse MGate M8, Concourse MGate M32, Concourse MGate M37, Concourse M | 24/7 |
Seaway Bank – Foreign Currency Exchange | Baggage Claim, Lower LevelUpper Level | 8:30 A.M. to 5:00 P.M.8:30 A.M. to 9:00 P.M. |
Chicago O’Hare Airport Terminal 5 Parking
Regarding Terminal 5, the available parking is Lot D at Chicago O’Hare Airport. This location is at present not available for overnight stays. Rather, this location is an appropriate option for those seeking convenient, reasonably priced short-term parking.
Prices for Lot D start from USD 3. However, the lots are very limited. Renovations are also underway to expand and replace Lot D with a six-story garage.
In terms of fees for parking at such a facility, one may consider the following factors:
| Duration of Parking | Applicable Charges (IN USD) |
| 0-1 hour | 3 |
| 1-2 hours | 6 |
| 2-3 hours | 10 |
| 3-4 hours | 14 |
| 4-8 hours | 36 |
| 8-24 hours | 77 |
ORD Terminal 5 Transportation
To facilitate smooth movement within and from Terminal 5, numerous transportation options are available at ORD Airport. Based on their needs and convenience, individuals can choose from available modes of transport.
For more information, the passenger may take note of the following:
| Transportation Type | Pick-up/Drop-Off Location | Fares/Fees |
| Regional Buses | Multi-Modal Facility (MMF),10255 W. Zemke. | Vary as per providers |
| Limousines | Lower Level, Terminal 5 (From Door C) | Varies from one provider to another |
| Rental Cars | 10255 W. Zemke Blvd., Chicago, IL 60666 | Varies as per providers |
| Shuttles | Terminal 5/Arrival curbside of Terminal 2 | Vary from one provider to another |
Taxis | Taxi Stand, Outside Baggage Claim, Terminal 5 | Average Fare: USD 30-40 (From the airport to Downtown Chicago) Shared Fares Downtown: USD 24 (Each traveler) Midway International Airport: USD 37 (Each traveler) McCormick Place: USD 24 (Each traveler) |
| Rideshare | Lower Level, Terminal 5 | Vary from one provider to another |
Public Transit | CTA Blueline Lower Level, Parking Garage, Metra Northeast side, O’Hare, Zemke, and Mannheim Roads, Pace Multi-Modal Facility, Terminal 5 | Vary from one provider to another |
Chicago O’Hare International Airport (ORD) Terminal 5 Map
The O’Hare Airport Terminal 5 map is a key resource for passengers navigating the airport. Passengers can use it to find information on restaurants, shopping centers, parking lots, and more. If passengers need the distance and route to a specific counter or service, the map provides a simple way to find it.
Chicago O’Hare Airport Terminal 5 is well modernized, with facilities and services that ensure travelers are satisfied with their travel experience. Whether it is food facilities or secure, affordable parking for vehicles, all are provided within its well-designed building. The services are available despite the high flow of people.
People May Also Ask About
Terminals where passengers can park include Terminal 5 at O’Hare Airport and Lot D Parking Garage.
Uber/Lyft: They pick up from the L lower level of Terminal 5.
Some of the carriers that fly from ORD Airport Terminal 5 include Delta, Frontier, Air India, Southwest, and many others.
Yes, for those who travel through the ORD Airport Terminal 5, there is a parking option available, which is Lot D.
Yes, Chicago O’Hare International Airport, Terminal 5 has TSA PreCheck.
No, Terminal 5 at Chicago ORD Airport does not have a Starbucks.
Take the CTA Blue Line to the Lower Level of the Parking Garage in order to proceed to ORD Terminal 5.
