TAP Air Portugal is based at Terminal 1 of John F. Kennedy International Airport. Terminal 1 runs one daily nonstop flight from JFK to Lisbon. Besides that, the airline operates flights to or from transatlantic travelers going to different parts of Europe, Africa, and the Middle East.
The following article provides an overview of TAP Air Portugal’s operation at JFK Airport, where the reader finds information on flight departures and arrivals, amenities, and more.
Overview of TAP Air Portugal at John F. Kennedy International Airport – JFK
Below is an overview in short of essential information and contacts for TAP Air Portugal at JFK Airport:
| Airport | John F. Kennedy International Airport (JFK) |
| Airline | TAP Air Portugal |
| IATA Code | TP |
| ICAO Code | TAP |
| Terminal | Terminal 1 |
| Contact Details | 1-800-221-7370 (U.S. Customer Service) or (+351) 211-234-400 (Global) |
| Working Hours | 24/7 |
| Address | Terminal 1, John F. Kennedy International Airport, Queens, NY 11430 |
| Official Website | www.flytap.com |
| facebook.com/TAPAirPortugal | |
| X | x.com/tapairportugal |
| instagram.com/tapairportugal |
Which terminal is TAP Air Portugal at John F. Kennedy International Airport?
TAP Air Portugal operates from Terminal 1 at JFK Airport for arrivals and departures. Terminal 1 is a modern facility designed to meet the needs of international passengers.
The terminal provides multilingual signage and support, and also an efficient check-in process, which enhances the passengers’ travelling experience. In addition, a number of shopping and dining outlets are also provided for international passengers.
TAP Air Portugal Departures Terminal at JFK
TAP Air Portugal departs from Terminal 1 at John F. Kennedy Airport. To ensure that customers are appropriately boarded, they should be at the airport at least 3 hours in advance.
Check-In: The check-in counter of TAP Air Portugal is situated at Level 3, Departure Area. The counter for check-in opens 3.5 hours prior to departure. If you go for airport check-in, then you have to complete the process 60 minutes prior to departure.
Baggage: The baggage drop counter of TAP Air Portugal is situated next to the check-in counter. The airline accepts bags not later than 45 minutes before departure.
Boarding: The boarding for the TAP Air flight from Terminal 1 commences 60 minutes before departure. The gate closes 25 minutes before.
Arrivals Terminal for TAP Air Portugal at JFK
Terminal 1 at JFK Airport is where all TAP Air Portugal aircraft land. Passengers will go through baggage claim, customs, and immigration after landing.
Passport Control: Once you have done that, proceed to the U.S. Customs and Border Protection, which can be found at Level 1 of JFK Airport. The waiting time is nearly 15-60 minutes.
Baggage claim: The baggage claim of JFK Terminal 1 is on the lower level. Find out the baggage carousel allocated to TAP Air Portugal flights, as indicated on the screens.
Customs: Passengers get to the customs area after receiving their baggage, where CBP officers will inspect the bags. Use the Green lane if you have items worth 10,000 USD to declare; otherwise, use the Red lane if you have no items to declare.
Facilities and Services in TAP Air Portugal’s Terminal at John F. Kennedy Airport
TAP Air Portugal passengers using JFK Terminal 1 are designed to make the travel experience smooth and comfortable. Here is an overview of all services and amenities you can get:
| Duty-free shopping | Postal services |
| Information desks | Free high-speed Wi-Fi |
| Nursing suites for mothers | ATMs and banking services |
| Coffee shops and bakeries | Designer boutiques and souvenir shops |
| Charging stations and power outlets | Currency exchange counters |
| Range of restaurants, cafes, and snack bars | Restrooms |
TAP Air Portugal lounge access at JFK by Priority Pass
On the other hand, TAP Air Portugal does not have an in-house lounge in JFK. Due to the codeshare agreement of Lufthansa Airlines, passengers at JFK can access the lounge. These passengers are offered: Free Access:
- Business Class passengers
- Navigator/TAP Miles & Go Gold
- TAP Miles & Go Silver
- Star Alliance Gold members
TAP Air Portugal’s Terminal at JFK Airport – Traveling with Pets & Special Assistance
TAP Air Portugal passengers traveling with their pets can make use of this pet relief area outside security. It’s located on the lower level near the Arrivals area.
Further to this, passengers requiring special assistance at the TAP Air Portugal Terminal would be entitled to the following services, provided the passengers must request these services 48 hours prior to departure:
- Support the visually impaired passengers during check-in and boarding.
- Priority boarding for families with infants and children.
- Sunflower lanyard scheme for passengers with hidden disabilities
- Ground Transportation from TAP Air Portugal’s Terminal at JFK
- Wheelchair access will be provided at JFK Airport, on board, and at the transfer/destination airport.
- A support desk dedicated to deaf passengers or passengers with hearing needs.
- Special Allowances: Passengers travelling with mobility aids
- Assistance for unaccompanied minors
Ground Transportation from TAP Air Portugal’s Terminal at JFK
The TAP Air Portugal customers exiting the airport can use the Aur Tran JFK, whose locations are at Level 1 and Level 4. When it comes to taxi and ride-sharing services, once you exit the Arrival Halls, follow the yellow indicators showing their location. The Parking Lot 7 will be designated for Uber and Lyft services.
Parking Options for TAP Air Portugal Passengers at JFK Airport
TAP Air Portugal passengers driving to Terminal 1 need to know that the Terminal 1 car park is closed owing to the underground construction of New Terminal One.
In order to access the parking at JFK Airport, one has to use the Red Garage at Terminal 8. Those coming to JFK Airport to board a flight will use the JFK Expressway and will follow the signs to JFK Terminal 8 parking.
Once you park in Terminal 8, you can use the free AirTran to proceed to Terminal 1.
TAP Air Portugal Customer Service and Support at JFK Airport
The customer service desk of TAP Air Portugal is situated at a location adjacent to the check-in counter, i.e., at Level 3, and is operational round the clock. The airline staff at TAP is helpful in dealing with matters like booking, changing, or canceling flights, baggage problems, etc.
| Customer Service Desk | Departures Level, Terminal 1 |
| Operating Hours | 24/7 |
| Phone Number | 1-800-221-7370 (U.S. Customer Service) |
Map of TAP Air Portugal’s Terminal at JFK
Airport Terminal 1 at JFK Airport is equipped with one concourse and 14 gates. To facilitate passengers in exploring TAP Air Portugal JFK Terminal with ease, an interactive terminal map is provided below.
It helps passengers locate their way to check-in counters, passport control, immigration, baggage claim, and various shopping and dining facilities.
The travel experience at TAP Air Portugal’s Terminal 1 at JFK Airport is both comfortable and seamless. The TAP Air Portugal Terminal has all the required amenities. The check-in and boarding processes are very streamlined and comfortable.
Whether your journey with us begins in New York or ends when departing to Portugal, our Terminal 1 promises to deliver the very best in terms of facilities and amenities. Not to mention the additional baggage handling and support, as well as other options in terms of shopping and dining.
Frequently Asked Questions
TAP Air Portugal flights from all destinations depart from Terminal 1.
The U.S. customer support number for TAP Air Portugal is +1-800-221-7370, and the international number is (+351) 211-234-400.
TAP Air Portugal uses Terminal 1 at JFK Airport.
TAP Air Portugal flights operate in Terminal 1. The arriving passengers will be at the arrivals level (Level 1).
The Lufthansa Lounge is accessible to TAP Miles&Go Gold/Silver members and business class travelers in Terminal 1, which is situated on the concourse level after security.
