Aeroflot Airlines operates from Terminal 1 at John F. Kennedy International Airport. Terminal 1 is designed to cater to international travelers and serves as the national carrier. Starting in 2022, flights of Aeroflot Airlines were suspended to and from the U.S due to the ongoing Russia-Ukraine Tensions. Terminal 1 was the hub for Aeroflot Airlines when it was active.
The following guide gives an overview of facilities and services available to passengers at the JFK Airport operation of Aeroflot, therefore helping passengers make a clear roadmap for efficient navigation of the terminal.
Overview of Aeroflot Airlines Terminal at John F. Kennedy International Airport (JFK)
Below is a table summarizing the essential details related to the operations of Aeroflot Airlines at JFK Airport:
| Airport | John F. Kennedy International Airport |
| Airport IATA Code | JFK |
| Airline | Aeroflot Airlines |
| IATA Code | SU |
| Icao Code | AFL |
| Terminal | Terminal 1 |
| Contact Details | 1-888-340-6400 (U.S. Customer Support)+7-495-223-5555 (Global Support) |
| Address | Terminal 1, Queens, NY 11430 |
| Website | www.aeroflot.ru |
| facebook.com/aeroflot | |
| X | twitter.com/aeroflot |
| instagram.com/aeroflot |
Which terminal does John F. Kennedy International Airport serve Aeroflot Airlines?
Aeroflot Airlines operates its arrivals and departures from Terminal 1 of JFK, in case flight operation services are active. Terminal 1 of JFK is an important international terminal, which has an aircraft service facility like the Airbus A380. The terminal of Aeroflot Russian Airlines has a smooth and fast check-in process along with key shopping and dining facilities.
Aeroflot Airlines Departures from JFK
Aeroflot has its departure flight from JFK Airport. The flight leaves from Terminal 1. Passengers must arrive at the airport 3-4 hours prior to flight departure.
Check-In: The Aeroflot check-in counter can be found on Level 3 of Terminal 1’s Departure Hall. Check-in opens 4 hours prior to flight departure and closes 60 minutes prior to departure.
Baggage Drop: The counter for baggage drop is located near the check-in counter, where the luggage can be dropped as early as 45 minutes prior to the flight.
Security screening: Once check-in is complete, passengers have to pass through to Level 4 for the screening. The expected security wait time before departing from JFK is 20-45 minutes.
Boarding: The boarding process for Aeroflot flights starts 45 minutes prior to takeoff and ends 20 minutes before takeoff. Gates 1-12 are dedicated to serving Aeroflot flights. Always check your boarding pass to see which gate your departing Aeroflot flight departs from.
Aeroflot Airlines Arrivals at JFK
All Aeroflot flights arrive at Terminal 1 in JFK. Once one lands, they have to follow a set procedure as they leave the airport.
Immigration: Arriving passengers then disembark to Level 1 of Terminal 1. The immigration wait times are between 30 and 90 minutes.
Baggage Claim: After this, passengers should go to the baggage claim area on Level 1 at JFK airport, situated adjacent to the immigration counter. At this point, the passenger needs to collect the baggage from the corresponding carousel.
Services and Amenities at Aeroflot Airlines’ Terminal at JFK
Aeroflot Airlines uses Terminal 1, which has been specifically designed to cater to the requirements of international passengers. Business class passengers and Sky Team Elite Plus members have access to the lounge facilities with WiFi connectivity and a comfortable resting area.
Though Aeroflot manages the flights and customer relations, baggage services are also efficiently handled in case of delays. Here are some of the other services:
| Charging stations and power outlets | Workstations with USB |
| ADA-compliant facilities | Currency exchange counters & ATMs |
| Airport information desks | Baggage wrapping services |
| Quiet seating zones | Duty-Free Americas |
| Baby changing rooms | SIM card and Travel data kiosks |
| Baby care facilities | Kid-friendly seating areas |
| Water refill stations | Medical office and First Aid station |
| Flight status monitors | Global Entry kiosks |
| Designer stores | Sit-down restaurants |
| Free Wi-Fi | Massage chairs |
| Restrooms and family restrooms | Nursing stations |
Lounge Access for Aeroflot Airlines Passengers at JFK
Terminal 7 at JFK is home to Aer Lingus‘ lounge. The boarding gate can be reached on foot in five minutes.
Free entry would be provided to Aer Club cardholders and business class passengers. Other participants who have free access include:
- AerClub Members (Silver, Platinum, and Concierge)
- Bank of Ireland Mastercard Gold Business Card Holders
- Pre-paid Lounge Pass Holders
From 12:45 p.m. until the last departure of the day, it is open. Discover what additional JFK lounges you may visit by using our most recent guide.
Pet Travel & Special Assistance at JFK Airport
The pets accompanying Aeroflot travelers at the airport can relieve themselves at the Pet Relief Area, situated just outside the Arrivals Area, before entering the security checkpoint. Another such facility is available near Gate 10, outside the security checkpoint.
Besides, Aeroflot Airlines Terminal at JFK offers special services to the following kinds of passengers, provided that the request is made 48 hours prior to their departure.
- Visually paging and TDD/TTY communication for visually or hearing-impaired passengers.
- Free transportation of a wheelchair as checked luggage.
- Special assistance for visually impaired passengers who travel with a guide dog.
- Wheelchair service for passengers with reduced mobility.
- Special assistance for unaccompanied minors, the elderly, and persons who need medical devices such as a portable oxygen concentrator.
- Transporting a patient on a stretcher.
Ground Transportation from Terminal 1 at JFK Airport
Aeroflot Airlines passengers, upon exiting the Arrival Hall on Level 1, can access free Air Tran JFK, which provides access to all other terminals, parking areas, and important transit points such as the NYC subway system and LIRR at Jamaica Station. Additionally, taxis and ride-sharing services, such as Uber and Lyft, are available to transport people from specific points near the airport terminal. For passengers who require private transport, pre-booked limousine service is available. For passengers who require a hire car, the facility may be accessible via the AirTran System.
Parking Options for Aeroflot Airlines Passengers at JFK
For passengers of Aeroflot Airlines departing from JFK Terminal, passengers can park at the Red Garage at Terminal 8. parking at JFK Terminal 1 is closed due to the redevelopment of New Terminal 1.
To navigate to Terminal 1, passengers must take JFK Expressway and follow the directions given for Terminal 8. To travel to the terminal after parking the car, passengers use the AirTran JFK for Terminal 1.
Customer Service and Support of Aeroflot Airlines at JFK Airport
Aeroflot Airlines has its customer service desk at Terminal 1’s Departures Hall (Level 3) and Arrivals Hall (Level 1), where passengers can obtain assistance related to booking, cancellations, luggage, and other queries. The support desk operates 24/7:
| Customer Service Desk | Departures Level, Terminal 7 |
| Operating Hours | 24/7 |
| Phone Number | 1-800-474-7424 (U.S. Customer Service) |
Aeroflot Airlines Terminal at John F. Kennedy Airport (JFK) – Map
Aeroflot Airlines uses Terminal 1 at JFK Airport; this terminal has four levels for passenger flow: Levels 1,2,3, and 4. The arrivals section, immigration, baggage claim area, and customs are at level one of Terminal 1 at JFK Airport. The security checkpoints and international arrival gates are at level two of Terminal 1 at JFK Airport.
Level 3 provides check-in counters, ticketing, and AirTrain JFK access, while Level 4 offers a variety of shopping and dining outlets. An interactive JFK terminal map appears below, making it easy to locate various services, gates, etc., within the terminal.
Aeroflot Airlines, in John F. Kennedy International Airport (JFK), provides a passenger-centric service enabled with state-of-the-art facilities and necessities. Terminal 1 reduces check-in and baggage drop hassle, besides providing a wide array of shopping and culinary facilities. Knowing the layout and facilities with regard to Aeroflot Terminal helps to have a hassle-free journey to John F. Kennedy Airport.
People May Also Question About
All flights of Aeroflot Airlines land at Terminal 1 of John F. Kennedy International Airport. As Aeroflot Airlines uses this terminal for both arrivals and departures.
Aeroflot Airlines flights operate from Terminal 1 of John F. Kennedy International Airport. This terminal offers various facilities to keep passengers busy and relaxed during waiting periods.
No, there isn’t a lounge operated by Aeroflot Airlines at JFK Terminal 1. Nonetheless, travelers flying with Aeroflot have access to the lounges of other partner airlines, like the Primeclass Lounge.
