Viva Aerobus operates from Terminal 1 of John F. Kennedy International Airport (JFK). Terminal 1 deals with the arrival and departure of the flights; this caters to the necessary services of check-in, luggage assistance, and boarding the flights. Terminal 1 provides various facilities to the passengers for a comfortable flying experience.
Overview of Viva Aerobus Terminal at John F. Kennedy International Airport (JFK)
The following table is a summary of all the information and contact details regarding the Viva Aerobus Terminal at JFK Airport:
| Airport | John F. Kennedy International Airport (JFK) |
| Airline | Viva erobus |
| IATA Code | VB |
| ICAO Code | VV |
| Terminal | Terminal 1 |
| Contact Details | (888) 935-9848 |
| Working Hours | Check-in opens 3 hours before departure |
| Address | Terminal 1, JFK International Airport, NY 11430 |
| Website | www.vivaaerobus.com |
| facebook.com/VivaAerobus | |
| X | twitter.com/VivaAerobus |
| instagram.com/vivaaerobus |
Which Terminal is Viva Aerobus at John F. Kennedy International Airport (JFK)?
Viva Aerobus operates from JFK Terminal 1, and this terminal handles both departure and arrival flights. This terminal acts as a hub and provides direct connectivity to Mexico.
Viva Aerobus Departures Terminal at JFK
Viva Aerobus operates all the departing flights from Terminal 1. The check-in counter is located in the upper level of the Departure Hall in Zone C. Prior to boarding the aircraft, Viva Aerobus passengers must follow the following:
Check-In: Three hours before the scheduled departure of the flight, the Viva Aerobus counter opens. For easier and quicker check-in, an airline self-service kiosk is available. Additionally, passengers with special requests may use the check-in counter.
Baggage drop: The baggage drop counter can be availed at a location near the check-in counter of Zone C. When it comes to personal items, one personal item with a weight of not more than 10 kg can be carried free with the flight tickets. The check baggage rate is for a minimum of 30 USD per baggage, should you purchase it at the airport. For details on excess and sports baggage allowance, read the baggage guidelines of Viva Aerobus.
Security Screening: To have a security screening, one must head to Level 3, Terminal 1. It is open between 4:00 AM and 11:00 PM. When you are done with the security, please arrive no later than 45 minutes before departure at the departure gate. To get this information, TSA PreCheck, and Screening Time, check security wait times at JFK.
Viva Aerobus Arrival Terminal at JFK
Viva Aerobus flights arrive at Terminal 1, where passengers will exit the airplane and proceed with:
Immigration: Follow the signs to the U.S. Customs and Border Protection (CBP). This office can be found on the Arrival Level. Plan to spend between 20 and 45 minutes.
Baggage Claim: After passing through immigration, proceed to the Arrival Level at Carousels 1–4. This baggage claim is designated for Viva Aerobus. Once you get your bags, look for instructions for ground transportation.
Services and Amenities Offered at Viva Aerobus Terminal of JFK Airport
Whatever your query may be, like choosing your seat, adding bags to your luggage, or requiring assistance in the last-minute changes and cancellations of your flights, the representative from Viva Aerobus will be available 24/7 at JFK Terminal 1.
The airline also provides all the assistance relating to the current reservation, such as adding baggage, complete check-in, pet travel assistance, unaccompanied minor travel, and so on.
Similarly, the passengers flying with Viva Aerobus can enjoy the facilities such as a nursing room, wheelchair assistance, and ATM machines, as the airline caters to the different needs of the passengers.
Check out the list of all services and amenities available at the Viva Aerobus Terminal located at JFK Airport:
| Global Dining Choices | Seat Upgrade Options |
| Shuttle, Taxi & Limo Options | Duty-Free Shops for International Travelers |
| Convenient Access to AirTrain JFK | Rideshare Pickup Zones (Uber, Lyft) |
| Restrooms for Families & All Genders | Pet Relief Stations Available |
| Foreign Currency Exchange | On-Site ATMs Throughout Terminal 1 |
| Traditional & Self-Service Check-In Options | Group Travel Booking Help |
| Add an Infant to the Reservation | Last-Minute Flight Changes & Cancellations |
| Support for Kids Traveling Alone | Assistance with Seat Preference |
| Flight Status & Booking Adjustments | Help for Expectant Mothers |
| Travel Support for Seniors | Pre-Booked Mobility & Wheelchair Assistance |
| Short-Term Baggage Storage via SmartCarte | Extra Luggage Add-Ons Available |
| Oversized & Special Baggage Handling | Multilingual Staff at Service Desks |
| Charging Outlets Near Boarding Areas | Complimentary Terminal-Wide Wi-Fi |
| Customs & Border Processing | Pet Travel Support |
Lounge Access Available for Viva Aerobus Passengers at JFK Airport
Viva Aerobus does not have a dedicated lounge facility at JFK airport. They allow customers to visit other lounges where they can relax and unwind during the wait for the scheduled departure.
Pet Travel & Special Assistance at Viva Aerobus Terminal, JFK Airport
Viva Aerobus lets small dogs and cats travel in the cabin, which is subject to the fees and travel limitations it imposes. Viva Aerobus Terminal has its pet relief facility even before the arrival area, which is located outside the terminal.
The airline also provides mobility assistance for disabled passengers in addition to other special services from Terminal 1 at JFK:
- Assistenţa de check-in, bagaje şi bord pentru femeile
- Emotional Support animal
- Wheelchair services and mobility assistance
- Transport and use a portable oxygen concentrator (POC)
- Dedicated assistance for special medical conditions
For all the above services, the passenger needs to book these services with the airline 48 hours before departure. These services can be booked while booking a flight.
Ground Transportation from Viva Aerobus Terminal at JFK Airport
Facilities available at Viva Aerobus Terminal: AirTrain, Taxi, Ride-share, MTA Buses, Car Rental, Hotel Shuttle, and Private transfers to JFK Airport.
Viva Aerobus Terminal Map of John F. Kennedy International Airport (JFK)
An interactive map easily navigates Terminal 1, especially if you’re a first-time traveller flying from JFK Airport. The Viva Aerobus JFK Terminal map below helps passengers in locating the key service counters like check-in, baggage drop counter, and boarding hall, among others, and to locate shopping & dining outlets.
Flying with Viva Aerobus from John F. Kennedy Airport (JFK) is budget-friendly and supported by a range of passenger services and facilities at the airport. Whether arriving or leaving, the terminal provides all services such as check-in, baggage services, dining, shopping, and even ticketing at the last minute. Terminal 1 also offers 24*7 customer support through the Viva Aerobus-trained staff to ensure flying to/from Terminal 1 is easy, comfortable, and convenient.
Frequently Asked Questions
Yes, Viva Aerobus manages foreign arrivals at Terminal 1, which helps travelers from other countries with immigration and customs.
For both arrivals and departures, Viva Aerobus is based out of Terminal 1 at John F. Kennedy International Airport (JFK).
