Kenya Airways operates from Terminal 4 at John F. Kennedy International Airport (JFK) for all arrivals and departures. The terminal is fully equipped with modern facilities, including check-in counters, customer service desks, lounges, restaurants, and shopping options. Moreover, the terminal offers a range of special services to enhance passenger convenience, including assistance for travelers with reduced mobility, baggage assistance, free Wi-Fi, and charging stations. Are you interested in learning more about the Kenya Airways terminal at JFK Airport? Continue browsing the guidebook till the end.
A Detailed Overview of Kenya Airways at JFK Airport
The table provides detailed information about Kenya Airways at JFK Airport, including its contact details, address, and more:
| Airport: | John F. Kennedy International Airport |
| Airport IATA Code: | JFK |
| Airline: | Kenya Airways (UA) |
| IATA Code | KQ |
| ICAO Code | KQA |
| Terminal: | Terminal 4 |
| Phone Number: | +17182444444 |
| Email Address: | customer.relations@kenya-airways.com |
| Address: | Queens, NY 11430, United States |
| Twitter: | @KenyaAirways |
| Website: | https://www.kenya-airways.com/ |
| Instagram: | https://www.instagram.com/officialkenyaairways |
| YouTube: | https://www.youtube.com/@officialKenyaAirways |
Services & Amenities Available at the Terminal of Kenya Airways at JFK Airport
The following is the list of services available at the terminal of Kenya Airways at JFK International Airport:
| Medical Services & Support | Accessibility and Nursing Rooms |
| Family Restrooms | Airport Transfers |
| Special Assistance facilities | Duty-Free Allowance |
| Baggage Allowance | Pet Travel Service |
| Meet and greet, Conference Facilities | Restaurants and Cafes |
| Flight Ticket Booking and Cancellation | Internet Access Points |
| Airport Counter Check-in | Immigration Services |
| Self-Service Check-In Kiosk | Lost and Found |
| Flight Information Desk | Airport Lounges |
| Visa-related Information | Web/Online Check-in |
| Money Exchange | Disabled Facilities |
| Valet Parking | Missed Baggage Services |
Special Services at the Kenya Airways Terminal
Kenya Airways offers a wide range of services for passengers requiring medical care or special assistance. Some of these services are highlighted below:
- Animals on Board: Passengers who rely on trained, certified service dogs may travel with them at no additional cost; however, animals other than dogs, comfort animals, or companionship animals are not accepted as service animals.
- Unaccompanied Minors: Kenya Airways staff assist unaccompanied minors with early check-in and documentation, and ensure the child is safe and comfortable before the flight.
- Wheelchair Assistance: Complimentary wheelchair assistance is available for passengers with disability at the Kenya Airways Terminal at JFK Airport. To avoid last-minute inconvenience, reserve this service at least 48 hours before departure.
- Medical Oxygen on Board: Kenya Airways can provide medical oxygen during the flight; however, passengers who need oxygen must travel with a qualified medical escort.
- Stretcher and Mobility Assistance: Kenya Airways offers stretcher services for passengers with very limited mobility.
Transportation Options at the Kenya Airways Terminal
There are multiple transport options available at JFK Airport from the Kenya Airways Terminal, such as:
- Private Transfers.
- Parking options.
- AirTrain.
- Public Transportation.
For more information, explore the latest guide to JFK Airport Transportation options.
Map of Kenya Airways Terminal at John F. Kennedy International Airport (JFK)
Terminal 4 at JFK is well-organized and easy to navigate, with clear signage throughout. To quickly and easily locate Kenya Airways service counters, please refer to the terminal map below.
Conclusion
Kenya Airways operates from Terminal 4 at JFK Airport, making travel easy and stress-free. With an accessible airport layout, a dedicated terminal, convenient transportation options, clear signage, helpful staff, fast check-in, live flight updates, and exceptional amenities, passengers can enjoy a smooth, stress-free journey. Using the information in this guide can help passengers plan their trip with confidence and enjoy a comfortable, hassle-free experience at JFK International Airport.
Frequently Asked Questions
Yes. Kenya Airways [KQ] operates direct flights from Nairobi to New York.
Yes, Primeclass Lounge is available at Terminal 4 and is accessible to eligible Kenya Airways passengers, offering premium services. The Primeclass lounge is open to Kenya Airways Business Class customers, SkyTeam Elite Plus members, and Gold cardholders.
Kenya Airways can be contacted at JFK via phone, email, or in person at their Terminal 4 office. The official contact number is (866) 536-9224.
Kenya Airways operates from Terminal 4 at JFK, offering convenient check-in and boarding for flights to Nairobi and other destinations, along with excellent amenities for passengers awaiting departure.
Yes, Kenya Airways departures and arrivals are both situated at JFK Terminal 4 to assist travelers. The departure location is Concourse B’s gates B20–B39 at JFK’s Terminal.
