Losing an item while travelling can be overwhelming and stressful, but John F. Kennedy International Airport makes it easier to recover it through its dedicated Lost and Found services. These services are designed to assist passengers with items misplaced in terminals, at security checkpoints, or on aircraft. However, travelers who lose items on an airplane must contact the airline. This guide provides complete details about the lost and found office, including locations, contact numbers, and a step-by-step process for reporting lost baggage, to help you retrieve your items quickly and smoothly.
Lost and Found Contact Details of John F. Kennedy Airport (JFK)
Passengers who misplace belongings near airline counters, check-in areas, boarding gates, or during the flight should immediately contact the airline staff. Below are the contact details of the airlines, including their location:
| Airline | Contact Number | Lost and Found Location (Terminal) |
| Caribbean | 1 800-538-2942 | Terminal 4 |
| Avianca | 1 800-284-2622 | Terminal 4 |
| British Airways | 1-800-247-9297 | Terminal 7 |
| Air India | 1 888-634-1407 | Terminal 4 |
| Air Europa | 1 800-238-7672 | Terminal 4 |
| AeroMexico | 1 800-237-6639 | Terminal 4 |
| Copa Airlines | 1 800-359-2672 | Terminal 4 |
| China Airlines | 1 800-227-5118 | Terminal 4 |
| Emirates | 1 800-777-3999 | Terminal 4 |
| ELAL Israel Airlines | 1 212-768-9200 | Terminal 4 |
| Delta Air Lines | 1 800-221-1212 | Terminal 4 |
| China Southern | 1 888-338-8988 | Terminal 4 |
| Hawaiian Airlines | 1-800-367-5320 | Terminal 4 |
| KLM | 1 800-374-7747 | Terminal 4 |
| Etihad | 1 888-838-4423 | Terminal 4 |
| Hainan Airlines | 1 888-688-8813 | Terminal 4 |
| JetBlue | 1 800-538-2583 | Terminal 5 |
| Kenya Airways | 1 (866) 536-9224 | Terminal 4 |
| Lufthansa | 1-800-645-3880 | Terminal 7 |
| Kuwait Airways | 1 201-582-9250 | Terminal 4 |
| LATAM Airlines | 1 866 435 9526 | Terminal 4 |
| Uzbekistan Airways | 1 212-245-1005 | Terminal 4 |
| Singapore Airlines | 1 (833) 727-0118 | Terminal 4 |
| Virgin Atlantic | 1 800-862-8621 | Terminal 4 |
| Xiamen Air | 1 844-629-5557 | Terminal 4 |
| WestJet | 1 888-937-8538 | Terminal 4 |
Note: When contacting the airline, ensure you have your boarding pass, baggage tag, booking details, and a government-issued photo ID.
Location of the Lost and Found Department at John F. Kennedy Airport
The table below highlights the location and contact details of the relevant departments that handle lost baggage at JFK Airport:
| Location | Contact Number |
| TSA Security Checkpoints | 1-718-917-3999 |
| TSA Customer Service Center | (866) 289-9673 |
| Terminal 1 Lost and Found | 1-718-751-4001 |
| Terminal 4 Lost and Found | 347-684-3604 (24 hours) |
| Terminal 5 Lost and Found | 1-718-244-4225 |
| Airport Parking Areas | 1-718-244-4168 |
| Baggage Claim | 1-718-974-5656 |
| AirTrain Stations | 1-718-244-4444 |
| U.S. Customs and Border Protection | 718- 487-5164 (Monday – Friday: 8:00 am -5:00 pm EDT) |
You can also get in touch with the Port Authority Virtual JFK Airport Lost and Found Office for other lost items.
How Can I File a Lost Item Report at JFK Airport?
Below are some essential steps to follow if you have lost your belongings inside the JFK Airport terminal:
- Identify the location of the loss and contact the appropriate lost-and-found department.
- Provide specific information about the lost item, and your personal details.
- Keep the following details ready:
- A clear description of the object (color, size, brand, or any other distinct feature).
- The time and date of the lost item.
- The last location where you saw your belongings.
- Baggage tags and boarding passes for flights.
- Give your evidence of ownership.
- Visit the JFK Airport lost-and-found counter and complete a form detailing the lost item.
- Collect the requested reference number after submitting the form.
- Keep the reference number ready.
- Check the status of your complaint through email or phone.
- Once your item or baggage has been located, the JFK Airport Authority will contact you at your registered mobile number.
- You may pick up your items in person or arrange for shipping at your expense.
Conclusion
The Lost & Found service at JFK Airport is designed to help passengers efficiently recover their lost belongings. Giving a detailed description of the object and its last known location can expedite its retrieval. Additionally, items lost on board aircraft should be reported directly to the respective airline. Using the contact details and step-by-step reporting process outlined in this guide can increase your chances of recovering your belongings.
Frequently Asked Questions
The Port Authority Police Department (PAPD) handles the lost-and-found at JFK Terminal 4.
The airport generally keeps the items for 30 days. After this time, they can donate or dispose of the unclaimed objects.
No, but shipping costs are the passengers’ responsibility.
Yes, you can use JFK Airport’s virtual Lost & Found office to submit your lost item report online.
The Lost and Found office is located in Terminal 4 at John F. Kennedy Airport (JFK).
