Chicago O’Hare International Airport features a well-organized baggage claim system that ensures a smooth luggage pickup experience for passengers. It is conveniently located across all four terminals, with multiple concourses equipped with carousels to efficiently handle arriving luggage. Each airline is assigned specific carousels based on flight schedules and passenger demand. To learn where to collect your luggage at O’Hare International Airport (ORD) and how the process works, continue reading the guide.
Chicago O’Hare International Airport Baggage Claim Locations for Each Terminal
All four terminals at Chicago O’Hare Airport have designated luggage pickup areas. The specific locations of these baggage claim areas at ORD Airport are listed in the table below:
| Terminal | Location | Desk Hours |
| Terminal 1 | Concourse B | Usually, Open 24/7 |
| Terminal 1 | Concourse B | All through the day |
| Terminal 2 | _ | 24/7 |
| Terminal 2 | _ | Throughout the day |
| Terminal 3 | Concourse K | Generally, Open 24/7 |
| Terminal 3 | Concourse H | All through the day |
| Terminal 5 | Concourse M | 24/7 |
Baggage Claim Carousels at ORD Airport
Each baggage claim area at ORD Airport has carousels assigned to different airlines. The table below highlights the number of carousels present at each terminal.
| Terminal | Number of Carousels |
| Terminal 1, B Concourse | 1-5 |
| Terminal 1. Concourse B | 6, 7, 8, 9, and 10 |
| Terminal 2 | 4, 5 |
| Terminal 2 | 1, 2, and 3 |
| Terminal 3, Concourse K | 1-5 |
| Terminal 3, Concourse H | 6, 7, 8, and 9 |
| ORD Terminal 5, Concourse M | 1, 2, 3, 4, 5, 6, 7, 8, and 9 |
Contact Details of ORD Airport Baggage Claim
For any concerns and queries, you can contact the Chicago ORD Airport authorities either by calling the baggage claim phone number or visiting the official website. The table below provides the contact details of ORD Airport.
| Medium | Contact Details |
| Phone Number | 773 894 9111 |
| Website | https://www.flychicago.com/ohare/home/pages/default.aspx |
| P.O. Box | Chicago Department of Aviation (CDA), Customer Service P.O.Box 66142, Chicago, IL, 60666 |
| Social Media | Facebook: https://www.facebook.com/fly2ohare/ Twitter: https://twitter.com/fly2ohare Instagram: https://www.instagram.com/fly2ohare/ Flickr: https://www.flickr.com/photos/fly2ohare/albums/ |
Chicago O’Hare International Airport Baggage Claim Process
Follow the steps provided below to pick up the luggage at the ORD airport easily:
- Reach Your Terminal: After disembarking, proceed to the terminal assigned to your airline.
- Locate the Baggage Carousel: Follow the signs to the baggage claim area at your terminal. Each carousel is assigned a number for easy identification.
- Wait for Your Luggage: Wait for your bags to arrive at your designated carousel. Typically, it takes 3–5 minutes for luggage to appear on the belt.
- Identify Your Bags: Check your bags carefully before picking them up. Having a unique tag or mark on your luggage can make identification easier.
- Collect the Luggage: Carefully remove your bags from the carousel. If needed, baggage handlers are available to assist and prevent damage.
- Exit the Baggage Claim Area: After collecting your luggage, follow the signs to the terminal exit. From there, you can access various ground transportation options, including taxis, shuttles, and rideshares.
Conclusion
The baggage claim process at Chicago O’Hare International Airport (ORD) is designed to provide travelers with a smooth, hassle-free experience. Passengers can easily locate their bags at the airport with the help of the clear signage and well-marked conveyor belts. The details provided in this guide, such as terminal locations, assigned carousels, a step-by-step baggage claim process, and contact information, can help you quickly locate your luggage and navigate the airport with ease.
Frequently Asked Questions
Yes, O’Hare has dedicated baggage claim areas for each terminal (1, 2, 3, 5) on the lower level.
Yes, there are two baggage claim areas in Concourse B at Terminal 1 at ORD International Airport.
Terminal 5 at O’Hare Airport has nine baggage claim carousels in Concourse M, numbered 1 through 9.
The emergency contact number for O’Hare customer service is 773-894-9111.
No, passengers will not pay any fees for collecting their bags at ORD Airport.




















